My Professional Journey
I’m the kind of professional who believes that excellence is built on details. Whether I’m fine-tuning the fit and finish of a website or anticipating potential issues before they even arise, my goal is always the same: to ensure that every digital experience is as smooth, intuitive, and error-free as possible.
Proactive Problem-Solving
In every role I’ve taken on—from managing global content for multinational brands to ensuring flawless user experiences—I’ve made it my mission to catch potential issues before they escalate. For instance, during my time at Red Hat, I would often spot issues before pages were sent for translation. This proactive approach prevented problems from being replicated across eight different language versions, saving the team valuable time and avoiding unnecessary headaches.
Behind-the-Scenes Excellence
I might not always be in the spotlight, but I’m the person who makes sure everything works perfectly behind the scenes. I’ve built my career by becoming adept at using whatever tools and processes are at my disposal. From digital asset managers to project management systems like Jira and Kanban boards, I thrive in environments where attention to detail is key and efficiency is paramount.
Adaptability & Technical Savvy
Over the years, I’ve had the opportunity to work with a wide range of technical tools—be it Adobe Experience Manager, Drupal, WordPress, or even SEO and analytics platforms like Google Analytics and SEMrush. My versatility has allowed me to support teams across diverse projects, ensuring that every digital product not only meets but exceeds quality expectations.
A Collaborative Spirit
I pride myself on being a supportive, responsive team member. I know that great work is rarely done in isolation, so I make it a point to be the reliable link that keeps projects moving forward. I’m passionate about collaboration and always ready to step in to help streamline processes or troubleshoot issues before they become bigger problems.
If you’re looking for someone who can quietly drive quality, foresee challenges, and consistently deliver a polished final product, I’d love to connect and explore how we can work together.
Professional Experience
Wizards of the Coast Renton, WA
Content Specialist
Conduct quality assurance on digital products to ensure consistency, accessibility, and standards compliance. Collaborate to resolve issues and deliver a seamless, high-quality user experience.
Digitize D&D Beyond rulebooks and character sheets using HTML, CSS, and CMS tools, editing assets in Adobe Photoshop and InDesign for seamless content delivery. Manage project timelines and collaborate with the team to meet product launch deadlines for Wizards of the Coast and third-party publishers
Analyze incoming projects to identify and address potential UX concerns, developing tailored solutions to enhance usability and optimize the overall user experience.
Queens Gambit Digital Charlotte, NC
Web Design Consultant
Spearheaded CMS platform selection and migration projects, enhancing web scalability and user experience, with a focus on Drupal and Tridion integration.
Conducted comprehensive training sessions on CMS utilization, SEO optimization, and analytics tools, boosting team proficiency and project delivery quality.
Red Hat Inc. Raleigh, NC
UI/UX Digital Producer II - RIF
Leveraged subject matter expertise in digital production processes to provide guidance, support, and ensure adherence to best practices for internal teams and third-party vendors ensuring content structures were optimized for user experience, accessibility, and CMS efficiency.
Optimized CMS operations by implementing secure practices in digital production, social media management, content creation, and QA processes, ensuring high-quality deliverables with enhanced ADA compliance and improved system integrity.
Led a critical Drupal 7 to 10 migration for the multilingual RedHat.com domain, introducing a secure staging process that fortified QA workflows and minimized vulnerabilities. Strategic pre-translation checks reduced time-to-live for content uploads by a projected 45-55%, while ensuring consistent data accuracy and security.
Led in-depth analysis and evaluation of CMS platforms, including AEM and Tridion, to assess migration feasibility, perform detailed feature comparisons, and identify optimal solutions that align with business requirements and long-term scalability. Collaborated with cross-functional teams to develop actionable insights and migration strategies.
Collaborated with regional teams to refine content tagging, metadata accuracy, and localization strategies.
Content Production Specialist
Managed global content localization efforts in 8 languages (French, Italian, German, Spanish, Portuguese, Chinese, Japanese, Korean).
Worked with regional marketers and UX teams to adapt content for local markets while maintaining structured metadata for search optimization.
Functioned as DAM librarian and supported DAM organization and content structuring to align with global web standards.
Optimized content localization processes by collaborating with international teams to align with SEO and data security protocols, reducing turnaround times from 2 weeks to 5 business days and ensuring secure data handling throughout the workflow.
Conducted comprehensive QA audits on web content and social media channels, proactively identifying and mitigating HTML or CSS vulnerabilities, ensuring a 99% error-free user experience and safeguarding the integrity of digital assets.
US Bank Minneapolis, MN
Web Analyst
Contributed to SEO optimization strategies by integrating structured metadata, content tagging, and keyword alignment across digital properties.
Revitalized inefficient CMS by diagnosing systemic issues and implementing robust authoring templates and user provisioning processes, boosting content management efficiency by 40% and enhancing user satisfaction through streamlined operations.
Teachable Durham, NC
Customer Educator
Diagnosed and resolved LMS (Learning Management System) issues to ensure seamless content delivery and user experience, while providing QA feedback to improve platform functionality.
Provided technical support for digital course optimization, enhancing accessibility and engagement
IXL Learning Morrisville, NC
Digital Content Production Specialist
Developed interactive K-12 curriculum content, implementing SEO metadata strategies for digital discoverability.
Improved production workflows in Jira, reducing turnaround times and increasing content accuracy.